- After Apple’s guidance revision, time to focus on enterprise
- Apple Brazenly Mocks Tech Rivals With Huge Billboard Touting Privacy At CES 2019
- Apple’s T2 Security Chip Confirmed To Slap Handcuffs On Some Third-Party Repairs
- One Reason Apple Got Cozy With Amazon Is About Killing Off Refurbs On Consumers
- Apple’s New MacBook Pro Keyboard Has ‘Thin, Silicone Barrier’ Under Each Key: iFixit
- Notifications are broken. Here’s how Apple and Google can fix them.
- SNAKABLE ARMORED APPLE MFI LIGHTNING CABLE REVIEW: LIKE APPLE’S LIGHTNING CABLE ON STEROIDS
- ALPHA AUDIOTRONICS SKYBUDS REVIEW: A FRUSTRATING PAIR OF TRUE WIRELESS EARBUDS
- REVIEW: THE IPHONE X IS THE BEST PHONE FOR BUSINESS, PERIOD.
- IMOVIE 10 REVIEW: FREE VIDEO EDITING THAT’S ELEGANT AND EASY
DANISH MAN VICTORIOUS, APPLE ORDERED TO PROVIDE NEW, NOT REFURBISHED, IPHONE
David Lysgaard of Denmark emerged victorious in a court battle against Apple, but this case has nothing to do with patents and everything to do with how Apple conducts its business when it comes to replacing devices, reports MacRumors.
According to Apple’s warranty and AppleCare policies, any repairs or exchanges might involve devices that are either new or “equivalent to new in performance and reliability,” the latter of which is often defined as refurbished. These refurbished models are likely to contain new and recycled parts, something that Lysgaard and the Danish court that handed down its decision against Apple took issue with.
According to the court, the refurbished iPhone 4 that served as Lysgaard’s replacement handset might have a lower resale value, since it might contain recycled parts. Furthermore, the court saw the replacement phone as going against Lysgaard’s “legitimate expectation” of getting a new iPhone equivalent to his original purchase.
The Danish court concluded that the refurbished iPhone was not an “equivalent to new” replacement, thus violating the Danish Sale of Goods Act. As such, Apple was ordered to replace Lysgaard’s phone with a new model. The decision upholds an earlier decision by Denmark’s Consumer Complaints Board, which concluded that the replacement phone should be new, not refurbished.
As for what is next, Apple can appeal the decision with a higher court, but the case potentially includes larger implications for Apple’s business. Apple likely uses recycled parts as a means of lowering the stress on its supply chain by not manufacturing new devices as replacements. As such, the case could change out how the company handles repairs moving forward.
It will likely take more cases to incite a policy change, though a Dutch court arrived at a similar decision with a similar case in July. In the same month, two California residents sued Apple over receiving refurbished devices.